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Refund policy

 


Due to the nature of our home cleaning and garden care products, and to ensure product safety, hygiene, and quality for all customers, we do not offer returns or exchanges as a standard policy. This approach helps us maintain high standards for products made with natural, non-toxic, and environmentally friendly ingredients. However, in certain situations, we may offer a refund or reshipment on a case-by-case basis.


1.Eligibility for Refund or Reshipment

We may offer a refund or reshipment under the following circumstances:

  • The item arrived damaged during transit
  • The item received is incorrect (wrong product shipped)

To be eligible for a refund or reshipment request, you must submit your request within 30 days of the delivery date, including clear photos, a description of the issue, and relevant order information.

We do not accept refund or reshipment requests in the following cases:

  • The product has been used or consumed, and the issue is not related to product quality
  • The issue is caused by improper use, storage, or handling
  • Sale items and gift cards are not eligible for refund or reshipment
  • Requests made after the 30-day window


2. Refund or Reshipment Process

To request a refund or reshipment, please contact us at support@lmjpshop.com and include your order number along with clear photos or video evidence of the issue.

If you are eligible for a refund or reshipment, please make sure to include clear photos or video evidence showing the issue when submitting your request. 

Requests without supporting evidence may not be processed.

  • For reshipment requests, you must provide a valid shipping address in your request so we can arrange reshipment.
  • For refund requests, the refund will be processed after approval and issued to your original payment method. 

Once your request is reviewed and approved, we will notify you via email. Approved refunds will be issued to your original payment method within 15 business days. Please note that additional time may be required for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@lmjpshop.com.

All requests are reviewed on a case-by-case basis, and additional information may be required for verification.


3. Order Cancellation

Orders cannot be canceled once they have been placed. If you need assistance, please contact us as soon as possible, and we will do our best to help.


4. Shipping Protection Coverage and Claims Rules

If you experience an eligible shipping-related issue, please contact us at support@lmjpshop.com and provide your order number along with any required supporting materials listed below. Eligible claims may be reviewed for a refund, replacement, reshipment, or other applicable compensation.

 

Shipping Issue Scenario Supporting Materials Compensation
Lost During Transit A domestic package has not been delivered within 30 days of shipment. Generally no supporting documents are required when tracking information can be verified. Full refund of the goods value.
Partially Lost During Transit Part of an order or shipment is missing.
  1. Photos of the shipping label showing the tracking number and package weight
  2.  Photos of all sides of the outer packaging
  3.  Photos of the items received, and actual package weight verification if applicable
 Compensation based on the value of the missing goods.
Porch Piracy Tracking shows the package was delivered, but the customer did not receive it.
  1. A police report
  2. Or relevant on-site video evidence
  3. Or a loss certificate or other supporting documentation from the carrier or logistics company.
 Full refund of the goods value.
Damage During Transit The product itself is damaged during shipment. Damage to the outer packaging may serve as supporting evidence.
  1. A clear photo of the shipping label
  2. Photos of all sides of the outer packaging
  3. Photos of the damaged product.

Partial Damage: Replacement part or a partial refund, up to the value of the affected goods.

Total Damage: A replacement or a full refund of the goods value.
Delivery Delay The actual shipping time exceeds the estimated or promised delivery time. Generally no supporting documents are required when tracking information can be verified.
  1. For orders with Shipping Protection only
  2. $5 compensation per order
  3. Only one delay compensation payment per order.


How to Submit a Claim

To submit a Shipping Protection claim, please contact us at support@lmjpshop.com and include:

  • Your order number
  • A description of the shipping issue
  • Relevant tracking information, if available
  • Any required photos, videos, or supporting documents listed above

Please make sure all supporting materials are clear and complete. Additional information may be required to review and verify your claim.

Claim Limitations

All Shipping Protection claims must be reported within 30 days of the delivery date. Claims submitted after this period may not be eligible for compensation. Our maximum aggregate liability for all approved Shipping Protection claims related to a covered order will not exceed the amount paid for the covered product, as shown on the relevant order receipt or other valid proof of payment.


5.Customer Support & Additional Information

If you have any questions or concerns about your order or product, please feel free to contact us at support@lmjpshop.com. Our team will review your message and respond within 3 business days.

If you do not agree with this Return & Exchange Policy, you may choose to purchase through our Amazon store for an alternative shopping experience.

Please note that for Amazon purchases, we are unable to provide returns, exchanges, refunds, or reshipment through this website. However, you are welcome to contact us here for product usage guidance or other general after-sales support.